Lu's Resale Boutique - Orem, Utah

Courtney Knauer

The employees don't care. Started off good. After I purchased I asked for her to remove the tag off my bracelet and she broke it. She had to use a tool box to "fix" it. Never apologized or offered something else. It's not even fixed it needs repairing. She coulda used scissors instead of trying to rip the tag off but I guess you get what you pay for. (Not that it was even cheap it was $30)

Tyler R

Just found this store today! I was waiting to eat next door and they had a rack of clothes outside that were 50% off! I was looking at them and they had good brands for such a great price! Don’t even get me started about the wonderful wreaths hanging on the door. I had to ask where they were from!!!! They had everything from clothing to hand creams and even had adorable displays. The atmosphere was so warm and welcoming. The employees this Saturday morning were so sweet and even complimented my shoes! I didn’t think they would have much of a mens selection, but by golly was I wrong I found the coolest vintage button up Ralph Lauren shirt! They have a huge selection of vintage. The store smelled amazing. Upon checkout the two girls ringing me up were so full of Christmas spirit they insisted to wrap my shirt and it made all the difference. The Christmas music playing throughout the store made me so excited for the season! I will be shopping here more often! (And had the funniest sign)

Chris Hartung

Cute clothing and accessory boutique that I had no idea about!

The decor and interior of the place are on point. Walking in, it feels like a non-resale store, it feels more like a store selling new clothes because most items are in excellent condition. You can tell they only sell items in really good condition/shape.

The place is really clean, and gives you a high end boutique feeling when you're inside.

I def want to come back to check out new items they get in.

Genell Paulin

There are definitely pros and cons to this store.

Pros- Big inventory with some really cute vintage pieces. Also a lot of name brand items in pretty good condition. I also love that they have some cute brand new gift items. This store definitely has a lot of potential.

Cons- The prices are pretty expensive for a thrift store. Some items definitely worth a little more but not most of their items. My biggest con to this store is the help. You walk in and nobody says hi, or talks to you at all. You check out and barely get two words. Whoever the owner and management are needs to really look into what customer service is. I saw a lot of other reviews say the same thing and I saw the store reply with, sorry we must of been busy. Let me be clear, there were multiple opportunities for the three people working to at least say hi. I just feel like a hi is the least that should be expected when you are shopping.

Kyrus Vaughn

Gave me a great deal on a shirt staff and owner is super nice definitely coming back!

Jaclyn Hollingsworth

I went to sell clothes here for the first time. wasn’t greeted at all, both the woman on the floor looking through clothes and the employee at the desk just looked at me and looked away. after filling out the form they told me to look around and wait as they went through my clothes. not even 10 minutes later they called my name and told me they weren’t buying any clothes from me today and to take my bag and leave. no explanation as to what was wrong with the clothes they didn’t even look in the bag. I brought clean clothes in great condition, from nice and expensive brands, and a few still had tags on them. terrible customer service.

sarahi hezr

Went in with my friend to shop for her birthday outfit, but we didn’t end up finding anything and left. When we were getting into our car the employee was recording us. I’m assuming she thought two Hispanic girls “stole” You guys can gladly check the cameras, we didn't. We felt very uncomfortable and disgusted with this behavior. Never coming again.

Edit - I understand that you may not believe my friend and I, but we witnessed your employee recording us. We parked right in front of the store and saw her point her phone right at us from the door, she went so far as to even keep recording us when we pulled out of the lot. It's so upsetting that you are trying to gaslight us from this awful experience. As you are aware we didn’t steal anything so we didn’t feel the need to confront the employee since you have all those cameras; she could hopefully realize that she falsely accused us.

Try using your “people skills” to work for a better environment because this isn’t it. I hope nobody has to experience what my friend and I went through. You won’t “stand for it” but here you are accusing us of lying. I cannot control your employee's actions but I hope you can help the store have a better reaction next time and take steps on ensuring that all customers are treated fairly and with respect.

Brittany Lane

Just went to this Boutique for the first time and it is amazing! The inside is so cute and there is a great selection with good prices. The employees were so warm and kind and offered to help and would even help me decide which things to get! Definitely go here if you want a good place to shop!